Terms & Conditions

1. Acceptance of terms; binding agreement

These Terms & Conditions (the "Terms") constitute a legally binding agreement between you ("you," "user," or "visitor") and Pasadena Clinical Group, a California professional entity, together with its owners, principals, members, officers, directors, supervising clinicians, employees, independent contractors, associates, students, trainees, interns, practicum students, externs, postdoctoral fellows, volunteers, agents, affiliates, successors, and assigns (collectively, the "Practice," "we," "us," or "our"). By accessing, browsing, viewing, downloading, or otherwise using this website (the "Site") in any manner, you irrevocably accept and agree to be bound by these Terms, the Privacy Policy, the Cookie Policy, and every other policy linked or referenced on the Site, each of which is incorporated by reference. If you do not agree to any provision of these Terms, you must immediately discontinue use of the Site. Your continued use after any revision constitutes acceptance of the revised Terms.

2. Information only — not a substitute for professional advice; no diagnosis

The Site, including every page, article, blog post, condition description, treatment description, image, infographic, downloadable resource, video, audio recording, frequently-asked-question answer, schema-org markup, and any other content (collectively, "Content"), is published and made available for general educational and informational purposes only. The Content is not, and is not intended to be, medical advice, psychological advice, psychiatric advice, behavioral-health advice, diagnosis, treatment recommendation, treatment plan, prescription, professional opinion, legal advice, financial advice, insurance advice, or any other form of professional service.

The Site is not a diagnostic tool. No symptom list, condition description, screening tool, self-assessment, quiz, checklist, FAQ, blog post, or article on the Site is intended to be used by you to diagnose yourself or any other person, to determine the presence, absence, severity, or course of any medical, mental, behavioral, emotional, or psychological condition, or to choose, change, start, stop, delay, or rule out any treatment, medication, therapy, supplement, or course of action. Self-diagnosis is dangerous. Only a California-licensed clinician, after a full evaluation conducted in person or via telehealth, may provide a diagnosis or treatment recommendation. You agree never to rely on the Content to make any health-related, treatment-related, medication-related, or life-related decision and to consult a qualified, licensed clinician before acting on any information you read here.

Nothing on the Site shall be construed to create, and your use of the Site does not create, a clinician-patient, doctor-patient, therapist-client, psychologist-client, counselor-client, or any other professional, fiduciary, contractual, or treatment relationship between you and the Practice. A treatment relationship is formed only after (i) an intake conversation, (ii) completion and signing of all required consent and intake forms with the Practice's clinician, and (iii) the clinician's express, written acceptance of you as a patient. Until all three conditions are met, no treatment relationship exists, regardless of any communication you may have had with the Practice.

Reliance on any Content is solely at your own risk. The Practice expressly disclaims any responsibility for any decision you make, action you take or refrain from taking, or outcome you experience based on Content found on the Site.

3. Not for emergencies — outpatient services only

The Practice is an outpatient mental-health practice only. The Practice does not, and the Site does not, provide emergency services, crisis services, urgent psychiatric care, mobile crisis response, involuntary hospitalization (Welf. & Inst. Code §5150 et seq., the Lanterman-Petris-Short Act), 24-hour or after-hours coverage, suicide-prevention services, or any service intended to address an immediate danger to self or others. If you are experiencing a mental-health emergency, are in immediate danger, are thinking about suicide or self-harm, or are concerned about another person's immediate safety, do not use this Site. Stop reading and call 911, go to your nearest emergency department, call or text 988 (Suicide & Crisis Lifeline), or contact your local mobile crisis team. The Site's existence and your use of it shall never be construed as an offer, undertaking, or assumption of duty to provide emergency or after-hours assistance.

4. Eligibility and accuracy of information

You represent and warrant that (a) you are at least eighteen (18) years of age, or are a minor using the Site under the supervision of a parent or legal guardian; (b) you have the legal capacity to enter into these Terms in your own jurisdiction; (c) any information you provide to the Practice through the Site (including via contact, intake, application, or payment forms) is true, accurate, current, and complete; and (d) you will not use the Site in any way that violates applicable federal, state, local, or international law, regulation, or rule. You are solely responsible for the accuracy of any information you submit; the Practice has no duty to verify it and may rely on it as submitted.

5. Acceptable use

You agree not to: (a) use the Site for any unlawful purpose or in violation of these Terms; (b) interfere with, disrupt, probe, scan, test, or compromise the integrity, security, or performance of the Site, its servers, networks, or any account; (c) attempt to gain unauthorized access to any portion of the Site, any account, computer system, or network; (d) introduce viruses, worms, ransomware, trojans, spyware, or any other malicious code; (e) use any automated means (bots, scrapers, crawlers, harvesters) to access, copy, monitor, or extract data from the Site without our prior written consent; (f) frame, mirror, deep-link, or republish any portion of the Site; (g) impersonate any person or entity or misrepresent your affiliation; (h) use the Site to harass, threaten, defame, stalk, or harm any person; (i) submit any content that is unlawful, infringing, defamatory, obscene, harassing, or invasive of another's privacy; or (j) use the Site, any communication channel, or any clinician's name, image, or credentials in any manner that misappropriates the goodwill, reputation, or intellectual property of the Practice or any of its personnel. The Practice reserves the right to investigate, suspend access, and pursue all available civil and criminal remedies under, among other authorities, the federal Computer Fraud and Abuse Act (18 U.S.C. §1030), the California Comprehensive Computer Data Access and Fraud Act (Cal. Penal Code §502), and the Digital Millennium Copyright Act (17 U.S.C. §512).

6. Intellectual property; limited license

All Content on the Site — including text, copy, graphics, logos, marks, trade names, trade dress, photographs, illustrations, icons, audio, video, software, source and object code, design, look and feel, layout, structure, organization, sequence, the "Pasadena Clinical Group" name, the "p" stylized monogram, slogans, and any associated goodwill — is the exclusive property of the Practice or its licensors and is protected by United States and international copyright, trademark, trade-dress, patent, and other intellectual-property laws. The Practice grants you a limited, non-exclusive, non-transferable, revocable license to access and view the Content for your personal, non-commercial, informational use only. Any other use — including reproduction, distribution, modification, public display, public performance, framing, scraping, training of artificial-intelligence or machine-learning models, or creation of derivative works — is strictly prohibited without the Practice's prior, written consent. All rights not expressly granted are reserved. Any feedback, suggestion, or idea you submit may be used by the Practice without compensation or obligation.

7. User submissions and electronic communications

Any non-clinical communication you send through the Site (e.g., contact-form messages, practicum applications, feedback) is non-confidential. You grant the Practice a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, and display such submissions for the purpose of responding and conducting the Practice's business. Do not submit clinical content, protected health information, or sensitive personal information through unsecured channels. If you elect to use email, text, or voicemail to communicate with the Practice, you do so at your own risk and acknowledge that those channels are not fully secure. The Practice's Notice of Privacy Practices and Treatment Consent govern any clinical communications.

8. Third-party links and content

The Site may contain links to third-party sites, services, or resources. Such links are provided solely for convenience. The Practice does not control, endorse, monitor, or assume responsibility for the content, accuracy, privacy practices, security, or operation of any third-party site, and your use of any third-party site is at your sole risk and is governed solely by that site's terms.

9. No warranties — site provided "as is" and "as available"

To the maximum extent permitted by applicable law, the site and all content are provided "as is" and "as available," with all faults, and without warranty of any kind, express, implied, statutory, or otherwise. The Practice expressly disclaims all warranties, including without limitation: (a) merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, currency, reliability, or availability; (b) any warranty that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components; (c) any warranty arising from course of dealing, course of performance, or trade usage; and (d) any warranty regarding any treatment outcome, clinical result, diagnosis, prognosis, recovery time, or fitness of any therapeutic approach for your particular circumstances. The Practice makes no representation that any Content is appropriate or available for use in any particular jurisdiction. The information on the Site may contain typographical errors, inaccuracies, or omissions, and the Practice may update or change Content at any time without notice.

10. Limitation of liability — broad waiver

To the maximum extent permitted by applicable law, in no event shall the Practice — including without limitation Pasadena Clinical Group, its owners, principals, members, officers, directors, supervising clinicians, employees, independent contractors, associates, students, trainees, interns, practicum students, externs, postdoctoral fellows, volunteers, agents, affiliates, hosting providers, software vendors, payment processors, insurers, successors, and assigns (collectively, the "Released Parties") — be liable to you or to any third party for any indirect, incidental, special, consequential, exemplary, statutory, multiple, or punitive damages, including without limitation damages for lost profits, lost revenue, lost data, lost opportunity, business interruption, emotional distress, mental anguish, pain and suffering, defamation, loss of reputation, personal injury, or any other intangible loss, arising out of or in connection with your access to, use of, inability to use, or reliance on the Site or any Content, whether based on warranty, contract, tort (including negligence), strict liability, statute, or any other legal theory, and whether or not the Released Parties were advised of the possibility of such damages.

If, notwithstanding the foregoing, any Released Party is found liable to you for any reason, the aggregate liability of all Released Parties to you for all claims arising out of or relating to the Site or these Terms shall not exceed the greater of (a) one hundred United States dollars (US $100.00) or (b) the amount, if any, you actually paid to the Practice for use of the Site (which is typically zero) in the twelve (12) months immediately preceding the event giving rise to the claim. The parties acknowledge that this limitation reflects an allocation of risk that is an essential element of the bargain and that these Terms would not be entered into without it. Some jurisdictions do not allow certain limitations of liability; in such jurisdictions, liability is limited to the smallest extent permitted by law. Nothing in these Terms is intended to limit liability for fraud, willful injury caused with the intent to violate the law (Cal. Civ. Code §1668), or any other liability that cannot be lawfully excluded.

11. Release and covenant not to sue

You, on behalf of yourself and your heirs, executors, administrators, agents, successors, and assigns, hereby fully and forever release, discharge, and hold harmless the Released Parties from any and all claims, demands, causes of action, damages, losses, liabilities, costs, and expenses (including attorneys' fees) of every kind and nature, whether known or unknown, suspected or unsuspected, that arise out of or relate to your use of the Site, your reliance on any Content, or any act or omission of the Released Parties in connection with the Site. You expressly waive Section 1542 of the California Civil Code, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You understand and acknowledge the significance of this waiver and intend it to be a complete release of unknown claims arising from your use of the Site.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Released Parties from and against any and all claims, demands, suits, proceedings, investigations, judgments, settlements, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and expert fees) arising out of or relating to (a) your access to or use of the Site; (b) your violation of these Terms or any law or regulation; (c) your infringement of any third party's intellectual-property, privacy, or other right; (d) any content or information you submit through the Site; or (e) your negligence or willful misconduct. The Practice reserves the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification, in which case you agree to cooperate fully.

13. Mandatory mediation, then binding arbitration; class-action waiver; jury waiver

(a) Scope. "Dispute" means any controversy, claim, cause of action, proceeding, demand, dispute, or disagreement of any kind whatsoever between you and any Released Party, whether existing now or arising in the future, that arises out of or relates in any way to the Site, the Content, these Terms, the Privacy Policy, the Cookie Policy, the Practice's marketing, the Practice's intake or pre-treatment communications, or your use of any non-clinical Practice services, including (without limitation) claims based in contract, tort, statute, fraud, misrepresentation, equity, or any other legal theory. Disputes specifically arising out of clinical treatment are governed by the dispute-resolution provisions in the Practice's intake and treatment-consent documents and applicable California law (including, where applicable, Code of Civil Procedure §1295) — but to the extent permissible, this Section also applies to clinical-treatment Disputes.

(b) Mediation first — mandatory pre-arbitration step. Before initiating arbitration or any judicial action, the parties shall attempt in good faith to resolve any Dispute through confidential, non-binding mediation administered by JAMS in Los Angeles County, California, before a single mediator agreed upon by the parties (or, if no agreement is reached within fifteen (15) days, appointed by JAMS). The party initiating mediation shall serve a written demand identifying the Dispute, the relief sought, and the legal and factual basis. The parties shall participate in good faith for at least one (1) full mediation session, with both parties or their authorized representatives attending in person or by video, before either may proceed to arbitration. Each party bears its own costs and shares the mediator's fee equally. Compliance with this mediation step is a condition precedent to commencing arbitration or any judicial action and may be enforced by injunction. The parties further consent to mediation under California Evidence Code §1115 et seq., and all mediation communications are confidential and inadmissible as provided therein.

(c) Binding arbitration if mediation fails. If the Dispute is not resolved within sixty (60) days after the initial mediation session (or such longer time as the parties agree in writing), the Dispute shall be submitted to final and binding arbitration administered by JAMS in Los Angeles County, California, under the JAMS Comprehensive Arbitration Rules and Procedures then in effect (or, where the amount in controversy is less than US $250,000, the JAMS Streamlined Arbitration Rules), before a single arbitrator who is a retired California judge or California-licensed attorney with at least fifteen (15) years of experience in healthcare or commercial disputes. The arbitration shall be governed by the Federal Arbitration Act (9 U.S.C. §§1–16) and, where applicable, the California Arbitration Act (Code of Civil Procedure §1280 et seq.). The arbitrator shall apply California substantive law (without regard to conflict-of-laws principles) and shall have exclusive authority to resolve all threshold issues, including arbitrability, formation, scope, validity, and enforceability of this Section. The arbitrator may award only those remedies that a court could award under California law and shall issue a reasoned written award. Judgment on the award may be entered in any court of competent jurisdiction.

(d) Class-action waiver. You and the Practice each agree that any Dispute shall be resolved on an individual basis only. Neither party may bring or participate in any class action, collective action, mass action, consolidated action, private attorney general action (except where such waiver is unenforceable under controlling law), or representative proceeding. The arbitrator may not consolidate more than one person's claims, may not preside over any form of representative or class proceeding, and may not award class-wide relief. If a court of competent jurisdiction finds this class-action waiver unenforceable as to a particular claim or remedy, then that specific claim or remedy (and only that claim or remedy) shall be severed from arbitration and may proceed in the state or federal courts of Los Angeles County, California, while all other Disputes shall remain in arbitration. This class-action waiver is non-severable from the agreement to arbitrate; if it is held unenforceable in its entirety, the agreement to arbitrate shall be null and void as to the affected claims.

(e) Jury-trial waiver. To the maximum extent permitted by law, the parties knowingly, voluntarily, and irrevocably waive any right to a trial by jury in any proceeding arising out of or relating to these Terms or the Site. The parties acknowledge that they have had the opportunity to consult counsel before agreeing to this waiver.

(f) Limited carve-outs. Either party may, without first mediating, (i) seek temporary injunctive or equitable relief from a court of competent jurisdiction in Los Angeles County, California, to prevent imminent or ongoing infringement of intellectual property, breach of confidentiality, unauthorized access to systems, or irreparable harm pending resolution under this Section; or (ii) bring an individual action in small-claims court if the Dispute qualifies. Filing such a proceeding does not waive the obligation to mediate or arbitrate any other claim.

(g) Confidentiality. The existence, content, and result of any mediation or arbitration shall be kept strictly confidential, except as required by law or to enforce or challenge the award.

(h) Fees. Each party shall bear its own attorneys' fees and costs unless the arbitrator or a court determines otherwise under applicable law. Filing fees shall be paid as provided by JAMS rules.

(i) Statute of limitations / time bar. Any Dispute must be commenced — by written demand for mediation under subsection (b) — within one (1) year after the cause of action accrues or such Dispute is permanently barred, except where applicable law prohibits a shorter limitations period in which case the shortest period permitted by law shall apply.

(j) Right to opt out of arbitration. You may opt out of subsections (c)–(e) by sending written notice to Pasadena Clinical Group, Attn: Privacy Officer, 301 N. Lake Ave, STE 600, Pasadena, CA 91101, postmarked within thirty (30) days of your first use of the Site. The notice must state your full name, address, the email used (if any), and a clear statement that you wish to opt out of arbitration. Opting out does not affect the mediation requirement in subsection (b), the class-action waiver, or any other provision.

14. Governing law and venue

These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of California and applicable United States federal law, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 13, the parties consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Los Angeles County, California, for any Dispute that is not subject to arbitration, and waive any objection based on forum non conveniens.

15. DMCA / copyright complaints

The Practice respects intellectual-property rights. If you believe Content on the Site infringes your copyright, please send a written notice that complies with 17 U.S.C. §512(c)(3) to the Practice's designated agent at office@pasadenaclinicalgroup.com or 301 N. Lake Ave, STE 600, Pasadena, CA 91101. Misrepresentations may result in liability under §512(f).

16. Force majeure

The Practice is not liable for any failure or delay in performance caused by events beyond its reasonable control, including without limitation acts of God, natural disasters, earthquake, fire, flood, pandemic, epidemic, public-health emergency, war, terrorism, civil unrest, government action, labor disturbance, internet or utility outage, third-party service failure, denial-of-service attack, or any other force majeure event.

17. Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without the Practice's prior written consent. The Practice may freely assign these Terms in connection with a merger, acquisition, sale of assets, reorganization, or by operation of law. Any prohibited assignment is void.

18. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by an arbitrator or a court of competent jurisdiction, the provision shall be modified to the minimum extent necessary to make it enforceable; if it cannot be so modified, it shall be severed, and the remaining provisions shall remain in full force and effect — subject to the non-severability of the class-action waiver in Section 13(d).

19. Survival

Sections 2, 3, 6, 7, 9, 10, 11, 12, 13, 14, 18, and any other provision that by its nature should survive, shall survive termination of these Terms or your use of the Site.

20. No waiver; remedies cumulative

The Practice's failure to enforce any provision is not a waiver. All remedies are cumulative and not exclusive of any other remedies available at law or in equity.

21. Entire agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any other policy referenced on the Site (or, where applicable, the patient-facing intake and consent documents that govern clinical care), constitute the entire agreement between you and the Practice regarding the Site and supersede all prior or contemporaneous understandings, communications, or agreements.

22. Modification of Terms

The Practice may modify these Terms at any time by posting a revised version on this page with an updated "Last updated" date. Continued use of the Site after the revision date constitutes your acceptance of the modified Terms. Material changes will be highlighted where reasonably practicable. You should review these Terms periodically.

23. Headings; interpretation

Headings are for convenience only and do not affect interpretation. The words "include" and "including" are not limiting. Ambiguities shall not be construed against the drafter.

24. Notices to the Practice

All legal notices to the Practice must be sent by certified mail, return receipt requested, to: Pasadena Clinical Group, Attn: Privacy Officer / Legal Notices, 301 N. Lake Ave, STE 600, Pasadena, CA 91101, with a courtesy email copy to office@pasadenaclinicalgroup.com. Notices are effective upon receipt.

Contact us about these Terms

Questions, requests, or complaints regarding these Terms can be directed to our Privacy Officer, Pasadena Clinical Group, 301 N. Lake Ave, STE 600, Pasadena, CA 91101, by phone at (626) 354-6440, or by email at office@pasadenaclinicalgroup.com.